Payments, Refunds& Disputes Policy
Transparent terms regarding free tier usage, paid subscription charges, refund eligibility conditions, and dispute resolution mechanisms.
1. Free Tier & Pricing Model
ViViD eSigner currently offers core PDF digital signing, In-App Digital ID generation, and public verification portal access 100% Free of Charge.
For any optional premium plan or enterprise custom deployment, all prices are displayed transparently prior to purchase with applicable taxes.
2. Strict Refund Eligibility Conditions
Because digital services and instant certificate generation provide immediate value upon execution, all purchases are generally non-refundable except under the following specific circumstances:
- Duplicate Charge: You were billed twice for the same transaction due to a technical payment gateway glitch.
- Unrendered Service: Payment was processed, but a major system outage prevented service delivery for more than 7 consecutive days.
- Refund requests must be submitted within 7 days of the transaction date via our Contact Support Page.
3. Dispute Resolution & Chargebacks
Before initiating a formal bank chargeback or payment gateway dispute, users agree to contact ViViD App Studio support at support@vividappstudio.in or via our WhatsApp Contact Portal to resolve billing concerns amicably.
Unjustified chargebacks or fraudulent dispute claims will result in immediate suspension of the user's account and associated digital signature services.