Disputes Policy
Comprehensive guidelines and mechanisms for dispute resolution, arbitration, and handling chargebacks under Indian Law.
1. Initial Dispute Resolution
At ViViD App Studio, we strive to ensure 100% satisfaction with our ViViD eSigner platform. However, if a dispute arises regarding billing, services, or technical failures, users agree to attempt an amicable resolution first.
Before initiating a formal bank chargeback or payment gateway dispute (e.g., via Razorpay or Stripe), you must contact our support team at support@vividappstudio.in or via our WhatsApp Contact Portal. We mandate a 15-day resolution window from the date of the formal complaint to resolve the matter internally.
2. Chargebacks & Fraudulent Claims
Unjustified chargebacks or fraudulent dispute claims are strictly prohibited and will result in the immediate and permanent suspension of the user's account. Any digital signatures processed via an account suspended for fraud may be flagged or invalidated in our compliance registries.
In the event of an unjustified chargeback, ViViD App Studio reserves the right to recover the disputed amount along with administrative and legal fees (up to ₹50,000 INR) through legal collection agencies or court proceedings.
3. Governing Law & Jurisdiction
This policy, and any disputes arising out of or related to our services, shall be governed by and construed in accordance with the laws of India, specifically the Information Technology Act, 2000.
Any claims, legal proceedings, or litigation arising in connection with the platform or these policies will be brought exclusively in the competent courts located in Mumbai City, Maharashtra, India. By using ViViD eSigner, you explicitly consent to the exclusive jurisdiction and venue of the courts in Mumbai City.